marketing

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Do you feel successful? I don’t.

Yes, I have moments of euphoria, usually after I’ve written something pretty good – but it’s not long before I decide I’m useless.

So I read about a seminar in “power talking” and “communication skills” with great interest – especially when it said that 80% of people fail at work because they don’t “relate well” to other people …“a clear case of failed communication”.
.
Well, the seminar was cheap, the course leader is practically a genius – “multi skilled as an Occupational Psychologist, Executive Mentor, Presenter and Counsellor” – and the subject is highly relevant.

But the copy put me off. As far as I or anyone else who cares for the English language might be concerned it was indeed a case of failed communication. It had more clichés and jargon in it than a politician’s speech.

I was promised “user-friendly, high-level skills” and “solution-focused communication techniques”. There was obsessive use of expressions based on the word “impact” – “impacts on”, “impactful”, “high-impact” and “positive impact”. And naturally that shop-soiled word “engage” popped up (why not “intrigue” or “interest”?)

If that’s how people who teach communication write, it explains a lot of the mindless tripe we all have to plough though – in documents, on the internet, in meetings: everywhere.

Every day you are trying to get colleagues, bosses, customers – maybe family – to do what you want. Whether you like it or not, life is one long sales pitch – and most of that selling is done in writing.

So how do you avoid boring the hell out of people? How do you write well? It really matters, as two old colleagues, Ken Roman and Joel Raphaelson, revealed in their splendid book “Writing that Works”.

It seems that when the Chief Executives of top U.S. firms were asked what they would most like to change in business, the majority pleaded: “Can someone please teach people to write better?”

Now if you’re wondering where all this has been leading, let me ask you a question.

Would you or your colleagues be interested in three short webinars on how to write better? I have been teaching this for nearly 30 years, and my normal rate is £5,000 per day. But if enough of you are interested I will do them for £39 each.

In my time I’ve written books, scripts, articles, ads, brochures, presentations, speeches, emails, editorials – you name it – and got paid for them all. I’ll tell you what I’ve learned.

The last time I did a seminar on this subject it was for the world’s largest conference organisers. People said the were “inspired”. I can’t guarantee such giddy heights of joy, but I think you’ll find it worth it.

Can you take a second to email me and say if this interests you? Just write saying yes or no to Drayton@draytonbird.com.

And, just so I know where you’re coming from, do me a favour and type in ‘marketing sleuth’ anywhere in the email.

Thanks!

Best,
Drayton

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Website: www.commonsensedirectmarketing.com / www.eadim.com

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Do you think the British are morphing in some weird way?

We were always known as a pretty dull, phlegmatic bunch, compared to the excitable French, the fiery Spanish and the sexy Italians.

Well, something strange seems to be happening in business.

Across the road from our offices a building firm says it’s passionate about whatever it does. Pret-a-Manger is passionate about food. The North East is full of passionate people – and passionate country, too, so their posters claim. And Churchill are passionate about insurance.

Do these people have no sex lives, I sometimes wonder. (Though it certainly proves that many agencies are pretty passionate about copying each other.)

More to the point, all this passion reminds me of a big mistake many who sell to businesses make. That is to assume that business decisions are made on rational grounds and emotion doesn’t come into it.

This is nonsense – and to prove it I often ask audiences whether they can think of anyone they work with that they hate. It never fails to raise a laugh of recognition.

Only human – with feelings

Don’t you agree that the way we love to label things often does more to confuse than help?

We talk of above the line and below, of b2c and b2b. “Consumers” and “Business people”. Is that how our customers see themselves? Do they have lines running through their brains?

They are all human beings. And we know perfectly well what things motivate people when we sell make-up, a car or even a hair-remover. People want to be looked at, admired – and definitely not shunned.

In business they want what? To be looked up to, admired – and definitely not shunned. To be successful, quoted as examples for other people to emulate – not seen as losers – in life or business.

Pretty similar, right?

So we repeatedly find when selling to business that if something isn’t doing well, a dash of passion makes all the difference.

  • For an express delivery firm we suggested delivery managers could go from zero – never noticed till something went wrong – to hero by relying on them.
  • For a credit collection firm we focused on the stress credit managers experience when trying to reconcile the conflicting demands of the finance and sales directors.
  • For a telephony service we wrote about the rage touch-tone services inspire in most people and contrasted it with their solution.

The truth is that you don’t grow a second head on your way to the office; and you may spend more waking hours there than anywhere else. It’s not necessarily less interesting or emotional a life than the one you spend at home. It is often more so.

People lie, cheat and finagle their way to whatever business goal they may have. And they kill for money – which is what most business revolves around.

Man is not a rational animal at work any more than anywhere else. He (or she) makes decisions on emotional grounds then tries to find logical arguments to explain them away.

So, if you want better results when selling to business, look in your heart – then use your head to find a way of explaining why the emotional argument makes sense.

A few people have asked for comments on various things. Thanks. Keep ‘em coming.

Best,
Drayton

P.S.  This is number 9 of Drayton Bird’s 101 free helpful marketing ideas.  You can sign up on the link below for the rest.

—————————————–

Website: www.draytonbirdcommonsense.com / www.eadim.com

Click here to get 101 free helpful marketing ideas. Marketers from all over the world think they’re a pot of gold.

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Facebook Marketing: Leverage Social Media to Grow Your Business

Profit from Facebook!High-Impact, Low-Cost Social Marketing That Works! With more than 80,000,000 affluent, savvy members, Facebook is today’s fastest-growing marketing opportunity! But traditional marketing methods won’t work here. In Facebook Marketing, best-selling author Steven Holzner reveals new social marketing techniques that do work, and shows you exactly how to make the most of them. Using true case studies, Holzner introduces powerful new techniques from today’s s (more…)

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Marketing for Dummies, UK edition

Review

“…an invaluable, practical guide to marketing for those new to the subject…” (Marketer, September 2006)

Review

“…an invaluable, practical guide to marketing for those new to the subject…” (Marketer, September 2006) “…useful, practical and, above all, reader–friendly…this book certainly takes me to a new level…I heartily recommend it”. (Oldham Evening Chronicle, March 2007)  

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